FAQ – Hostmaker

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FAQ

November 24, 2016 by admin


Who pays for cleaning and how does it work?

On each Airbnb listing, you are able to set a cleaning fee which means this cost is actually passed on to the guest.

What do I need to do to prepare my home for Airbnb?

Your property must be in full working order with no maintenance issues. This includes eliminating any dangerous or obvious hazards as well as insuring that every appliance works properly.

As a part of our management agreement, all highly valuable and sentimental items must be either securely stored (locked) or removed from the property.

Once we have received your enquiry, we will email you a checklist of items that are required for an Airbnb property. The list also includes some extras to give your property that 5 star touch.

Will Host Maker manage all kinds of properties?

We will manage most properties however there are some exceptions:

  • We do not manage one bedroom properties.
  • We do not manage private rooms within properties.
  • We will not manage properties outside of our serviceable area (this can be found on our homepage).
  • We do not manage properties which have noticeable damage or which need obvious maintenance.

How long will it take to get my property online?

During our initial inspection, we will go through your property and determine whether we will be able to manage it. If we are then we will briefly go through the Host Maker property checklist to ascertain what items will be needed or removed in preparation for guests.

Otherwise if we believe that your property is ready to list and you supply us with appropriate photography then we can usually have it online within 5 – 7 days once you have signed our management agreement. Please be aware that we charge $250 + GST to create your listing. If we are undertaking full management of your property, this amount will be deducted from your first monthly payout.

If your property needs professional photography then it may take between 7 – 14 days to have your property ready for Airbnb. Photography prices are as follows:

1 Bedroom: $80

2 Bedroom: $100

3 Bedroom: $120

4 Bedroom: $150

What is your cancellation policy?

Full Management: You are able to cancel the management of your property with Host Maker at anytime. However, if you have a confirmed reservation for your property while under the management of Airbnb, you must honour it. As your property will be listed under a Host Maker account, we cannot cancel any reservations once they have been confirmed as this directly effects the standing of our account. This is why we recommend that to begin with, bookings through Airbnb should only be accepted for 3-6 months into the future as circumstances may change for your situation or property.

Key Exchange / Cleaning: Cancellations made 48 hours before a scheduled service is free of charge. If a cancellation is made within 48 hours, 50% of the booking fee will be refunded. Please see our Terms of Service for more information.

What happens if a guest doesn not arrive within the 1 hour window?

Depending on Host Maker’ schedule, we may be able to wait longer for your guests. Upon requesting a meet & greet service, we will ask you whether you give us approval to wait for your guest past our initial one hour window. If you accept this and the guest is more than 1 hour late then you will be charged an additional $42 + GST per hour. You will be charged for a second hour ($42 +GST) immediately after the initial one-hour window has passed.

If a Client has not given Host Maker permission to wait for a guest(s) and the guest(s) do not show up within the 1st hour then we will safely depart the property and continue to attempt to coordinate over phone to ensure a smooth entry. If you would like Host Maker to return to the property for an alternative check in then we will charge an additional $60 + GST as well as the initial meet & greet amount owed.

How long do you wait for a guest to arrive for check in?

We realise that flight delays, getting through immigration, heavy traffic are all common occurrences with travellers. Therefore we allow a 1 hour window for being on site for check in. We will coordinate with the guests pre-arrival to ensure we are there at the most appropriate time.

For example, if a guest flight is scheduled to arrive at 3pm, we will attempt to be at the property 15 minutes before their arrival. If a property is approximately 1 hour from the airport, this means we would arrive at around 3.45pm and the 1 hour block would then begin.

In the event a guest doesn’t show up or changes a check in time, we will depart the property and coordinate with the guest over the phone to organise a smooth check in. In some circumstances, if we are notified that guests will be delayed and you have given us permission to wait, an additional payment of $42 +GST for each additional hour will be charged.

What does Host Maker do upon check-out?

Host Maker will arrive at the property at check out time to collect the keys and perform a walk-through, checking for any noticeable damage or missing items. In the event we notice items missing or damaged, we will notify you immediately so that you can decide the next step you would like to take. We will coordinate with you where you would like the keys taken too or placed.

What does Host Maker do upon check-in?

We will arrive at your property ahead of time (usually about half and hour) and prepare it for check in. This may include turning on lights, opening some windows, blinds etc. We will happily meet and greet your guests, hand them the keys, show them important features of your space (WIFI password, heating controls) and ensure that they are aware of your house rules. If it has been pre-arranged, we will also ensure that essentials and toiletries are restocked.

What measures are taken to ensure the safety of my property? What happens if a guest damages an item in my home?

Host Maker screen guests in accordance with your preferences. If you don’t want young kids staying at your property, no problem. If you only want guests who have prior positive Airbnb reviews, that’s not an issue either. You have the final say in what type of guest you would like.

We create a unique house manual for each property which will include your house rules. This is where you can set out any rules that your guests must abide by while staying in your home.

We can also set a security deposit for each guest. This is to help cover minor incidents which may (rarely) occur during a stay such as a broken glass or lost key.

Airbnb offers a $1,000,000 AUD Host Guarantee programme which is designed to protect hosts against damages to their own possessions or unit in the rare instance of property damage by their guests in listings.

Airbnb also offers a Host Protection Insurance programme which is designed to protect hosts against third party claims of bodily injury or property damage. The insurance policy under the Host Protection Insurance programme is provided through Lloyd’s of London, one of the world’s most reputable insurance organisations.

What happens after I register my interest with Host Maker?
After you have given us a few initial details, we will contact you by phone or email to organise a consultation. From there, we can discuss your property, organise photography and get started with creating your Airbnb listing!

Who should use Host Maker?

Host Maker is suitable for anyone who owns a property and wants to make a supplementary income from it.

If you’ve previously leased out your property and were disappointed with a low return and high fees that a rental agency can charge than you should consider using Host Maker. Airbnb properties can have a far higher return on investment, often more than double what a normal residential tenancy can provide.

Host Maker is the perfect solution for anyone who is travelling/working abroad long term and want the flexibility to be able to use their property when they return home.

Does Host Maker only list with Airbnb?

No, Host Maker lists properties on Airbnb and also our in-house listing for maximum effect.

How much does it cost to use Host Maker?

Registering your interest or contacting us for a consultation is absolutely free.

Our ongoing management fee is 15% + GST of your nightly rate. We charge $250 + GST to create your listing (which is deducted from your first monthly payout). We also restock your property with guest supplies which are added as a monthly expense. Restocking your property will usually cost around $20 – $35 per month.

We also offer a meet & greet (key exchange) for properties which are not under our management and are already listed on Airbnb. We charge $60 + GST per meet & greet.

Click our pricing page for more details.

How and when does Host Maker pay out clients?

Payouts occur at the beginning of each month. You will receive a monthly statement by email which will include how many nights you were booked, how much your bookings totalled and more.

Host Maker can pay clients out through bank deposit or Paypal. We will ask for your bank account details and/or Paypal email address when completing the management agreement.

Where does Host Maker currently operate?

Host Maker currently operates in the City of Dallas, TX including Dallas Fort Wort Metropolitan area and Houston Texas.

We will be expanding to other areas in the near future.

Can I have control over my Airbnb listing?

Having your home or private room managed by Host Maker will mean that your property will be placed under one of our Airbnb accounts. This is so that we are able to be notified instantly for any notifications that guests may have. You do have a degree of control while your property is managed with us.

For instance, you can choose when you would like your property to be made available, what kind of guests you will allow at your property (i.e. You may not want children staying), what your nightly rate will be and more.

If you want complete control of your Airbnb listing. We are able to create your Airbnb listing for you under your own account name. This means that we do not actively manage your listing. This can be found here.

Am I locked into a contract?

Having your property managed by Host Maker is very different to residential leasing, you are not locked into a long term contract. This is one of the benefits of listing on Airbnb is that you can have your property listed for as short or as long as you want.

The only document we require you to sign is a property management agreement. This basically outlines what our commitment is to you, the services we undertake and the process’ in regards to terminating your agreement with Host Maker.