As a landlord or host, you’ll be looking for respectable, trustworthy and tidy tenants to occupy your property. If you’re an Airbnb host for a short-term let, your property will most likely be occupied by a number of frequent travellers throughout the year looking to stay for a couple of nights.
For landlords, this is equally as important as tenants will be staying there long-term and will have more responsibility for the general upkeep and maintenance of the property during their tenancy.
Of course, it’s understandable if you’d prefer to filter out potentially bad tenants and guests before allowing them to stay at your property. When using Airbnb to let your property, there are several methods of best practices to ensure you open the doors to good tenants who will look after your property. To find out these methods, keep reading this blog!
1. Review the Reviews
The Airbnb review feature allows hosts to build the trust of their guests and the general Airbnb community, by offering transparent reviews from both the host and their guests.
As an Airbnb host, reading reviews of your guests is the best way to discover good and bad guests. Airbnb reviews might reveal crucial information about your potential guests which have been left by other hosts.
You might want to particularly look for negative reviews on guests overstaying, leaving the place untidy or complaints of loud noise from the guests. If a potential guest has several negative reviews, it should run some red flags.
2. Tenant Screening
When listing your property on Airbnb, you’ll have the option to manually approve all potential guests, or set your listing to ‘Instant Book’. Instant Book is convenient for both hosts and guests as the guest doesn’t have to wait up to 24 hours for the request to be approved, and the host doesn’t need to go through the process of accepting each request.
Whilst the Instant Book feature is great for guests looking for a last-minute stay as the property can be booked without the host approving, it also removes the screening process, meaning that hosts cannot make an informed decision.
With tenant screening, hosts can ask the guest questions about their stay before either accepting or declining their reservation request. These questions might include finding out the purpose of their stay, what they have planned or who they will be travelling with. The main disadvantages to tenant screening for hosts are that it could reduce occupancy and all reservation requests will need to be responded to within 24 hours.
3. Profile Verification
As a host, it’s recommended to take advantage of the Airbnb guest verification feature, which allows you to ensure that potential guests are who they say they are. This is a basic process that all guests should take when initially setting up their Airbnb account, which requires them to provide contact information including email addresses, phone number and adding a photo to their profile.
The best way of hosts checking that their potential guests have verified their profiles is to look for a verified ID badge on the guest’s profile.
4. ID Checked
Another screening method on a guest profile is to look for guests who have supplied Airbnb with government identification. This helps Airbnb keep the platform secure for hosts by ensuring the integrity of your potential guests.
When you come to accepting guests, their profile will say “ID Checked” for users who have provided the platform with their identification. Government ID can include a passport, driving licence, identity card, etc.
This can give you more confidence and reassurance that the guest is more likely to respect the property and leave it in the same condition as they found it.
5. Establish Guest Rules
When listing your Airbnb property, you’ll be able to add rules for guests to comply with, which are known as ‘house rules’. These house rules allow hosts to establish expectations of guests before they are due to stay in their Airbnb property.
Having house rules in place will give you more confidence that your property is in safe hands whilst a guest is residing there. If any rules are broken, you can then contact Airbnb who can open a case to investigate. When guests come to making a reservation at your property, they’ll be required to agree to these house rules before paying.
House rules can include:
- Smoking policy (i.e. if guests can smoke, if not, where they are able to smoke)
- No parties
- Pets policy
- No excessive volume of noise (after certain hours / in general)
- Check-in and check-out times
- Restrictions on inviting additional guests into the property
- Cleaning policy (i.e. leaving dirty dishes and an untidy property)
How can Hostmaker help you?
At Hostmaker, our expert team manages all guest communication. We deal with the reservations, handle the check-ins, do the housekeeping, and take care of everything else that comes in between. Hostmaker takes the pain out of renting your Airbnb London apartment and all the while, we make you more money.
Your guests will enjoy hotel standard hospitality, meaning you get improved reviews as well as additional bookings.
As for advertising your Airbnb London property: We use professional photographers and cutting edge marketing to create listings that are nothing short of stunning. And we place those listings across all of the major platforms inclusive of Airbnb and Zoopla.
What’s more, if you are really stuck with your decorating, Hostmaker’s interior design service can help you to unlock your home’s true potential.
Get in touch with Hostmaker today by giving us a call on +44 2037339028.