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It pays to talk

It pays to talk

Guest Communication made easier by us

Hosting is as much about your Airbnb conversations as your in-person interaction with guests – Guest's arrival is not always seamless when the host is away. That's why it is important for them to have a local contact which will take care of them before, during and after their stay.

Listen to our Guest Experience Ninjas

“At Hostmaker we are a dedicated communicationsteam which ensures that your guestsare responded to quickly and professionallyto put guests minds at ease”

"We want our guests to know that we are always here for them - sending a short message to them asking if they are settling in well the day after their arrival assures them that someone is ready to help them"

“In this fast paced world getting an answer quickly is important, not only does it show that we care but also means guests are more inclined to book.”

Why Hostmaker?

We have a multilingual team available 7 days a week, and a 100% response rate across our entire portfolio of homes.

We are the main point of contact for your guests before, during and after their stay so we can help them with any questions/problems they have while you are away and even support them with little maintenance issues.

We have 30 years + experience in Hospitality. This hotel background makes us guest experience experts.

We make sure the pictures of the flat, as well as our description, is accurate and appealing so that you can get more bookings along with 5 star reviews.

The Challenge

Answering every guest enquiry within an hour and converting those requests into bookings.

Making sure we welcome the right guests into your home.

Talking to your guests to answer any questions or concerns they may have while you are away.

Execution and Delivery

Our guest communication team's friendly and rapid response generates more confirmed bookings and ensures potential guests are not left waiting for answers.

Our team carefully screen and vet the guests, checking their verifications, Airbnb traveller's reviews and making sure they are the right fit for your home.

The team ensures the guest has all the information they need prior to arrival and, most importantly during their stay with personalised tips for the neighbourhood, local amenities and transport information ensuring 5-star reviews for your home.


100% Response Rate to help your listing ranking higher on Airbnb.

Happy guests leave 5-star communication and accuracy reviews.

With these 5-star reviews we will get you more bookings at a higher yield.

“Great apartment in a great location.Communication was quick and easy.Everyone we dealt with was very friendly and responsive. Thank you for letting us stay!”


Hostmaker Homes perform much
better in communication than other Airbnb homes.