Any questions?

Showing 5 of 8 items

What happens to my existing bookings if I am switching from another management company?

With our superior yields and service, Hostmaker has managed lots of hosts switching from our competitors, so this is a process we are very used to. Hostmaker will happily manage any existing guest bookings and incoming guest communications, as long as we can get the right access to your property in the right time frame. Once you sign up with us, all of your existing and future bookings will be managed under our Hostmaker management terms. Tell us about your property here and our Account Management team will be in contact to answer any questions you may have. 

How do I get on Airbnb Plus?

Airbnb Plus is offered to host on a case-by-case basis. Please see our blog post here for more information on the requirements Airbnb has put in place, and to see how we did it for one of the homes in our portfolio.

How long will it take for my listing to reach its peak performance?

Hostmaker listings usually take 3 guest bookings to ramp up. Due to the seasonal nature of the homestay market, this can vary depending on the time of year.

Which of my personal belongings can I leave in my home?

We always recommend that items of high monetary or sentimental value be removed from your home for safe keeping and peace of mind. You may leave other personal belongings in the home provided they are stored away and leave sufficient space for guests to unpack their belongings. We encourage hosts to leave decor and photographs in the home as these help to create a welcoming environment.

How quickly can we go live?

Provided we have photographs for your property, and all the relevant details required from the host (including but not limited to: government ID, fully completed House Manual, key drop off scheduled, Airbnb verification, listing deposit), your listing can go live in 48 hours on Airbnb. If your photography is scheduled, it can take up to 72 hours for the photographer to edit and send us the final photographs, after which the listing will go live within 48 hours.

For channels besides Airbnb, the listing can take around 24-48 hours for approval from TripAdvisor and HomeAway, and another 3-4 weeks for Booking.com due to their independent approval processes.