Retention Marketing Manager

Team: Management

Location: London

We are Hostmaker – nice to meet you!

Hostmaker is a Series B funded fast-growing business backed by institutional funding from technology, hospitality and real estate investors. We have scaled rapidly in just five years across major international destinations with offices in London, Paris, Cannes, Rome, Florence, Barcelona, Madrid, Lisbon, Bangkok, Kuala Lumpur and more to come!

We are revolutionising the hospitality experience through our end-to-end property management service, providing everything from thoughtful interior design to attentive hotel-style services. Not only do we offer memorable stays, we utilise our strength in dynamic pricing to deliver superior yields for property investors, landlords with multiple properties, and even individual homeowners.

We are an excited bunch as we’ve come in at #3 on Deloitte’s UK Tech Fast50 2018 and named as one of the 100 European start-ups to watch in 2019! Being recognised among such dynamic peers means the world to us, though we are still keeping our focus firmly on our mission of unlocking the potential in every home. 

Our Culture

Our culture is important to us. We are a diverse bunch; the pigeons who flock here are curious, creative and determined to go beyond the brief for our hosts, guests and for each other. We aim to create the best environment possible for them to let their talent shine through. 

What will you be doing?

You will be responsible for developing a strategy to retain our main customers: our hosts! You will work with our Head of Host Services and other host-facing teams around the globe to:

  • Devise creative, commercial solutions to optimise our retention strategies and executing in a timely manner against team OKRs
  • Drive every decision you make with data; not only are you a natural number cruncher - you know how to tell the story around it to gain influence with key stakeholders
  • Collaborate with host teams and product squads to optimise our Host journey, set concrete KPIs, roadmaps and actions to improve customer engagement and retention
  • Develop relationships with marketing and host teams to gain a solid understanding of our customer base through insight segmentation and data analysis

What can you bring?

  • 5+ years of progressive experience in a strategic, analytical and data-driven role ideally in retention or customer success
  • You possess a strong academic background with at least a Bachelor’s degree in a quantitative discipline
  • You take a customer-first approach in everything you do
  • You are a master of data and have extensive experience using a data-centric approach combined with analytical thinking
  • You may have experience developing and launching successful retention campaigns
  • You have experience in the travel, leisure and/or property space
  • Preferably fluent in more than one European language including English

Pigeon Perks

A few of the many perks of joining the Hostmaker team:

  • A fast-growing Series B-stage company full of bright, engaged pigeons who’ll keep you on your toes everyday!
  • Investors that believes in our mission!
  • No mega-corp fluff: we focus on results, not face-time
  • Competitive salary 
  • Bonus entitlement
  • Annual Hostmaker home travel allowance (we’re now in 11 cities across Europe and Asia so your next holiday is sorted!)
  • Generous holiday allowance
  • Cycle to work scheme
  • An incredibly talented team who can teach you anything from baking the perfect cake to learning javascript frameworks!