Frontline Maintenance - Rescue Runner

Team: Home Operations

Location: London

We are Hostmaker – nice to meet you!

Hostmaker is a Series B funded fast-growing business backed by institutional funding from technology, hospitality and real estate investors. We have scaled rapidly in just five years across major international destinations with offices in London, Paris, Cannes, Rome, Florence, Barcelona, Madrid, Lisbon, Bangkok, Kuala Lumpur and more to come!

We are revolutionising the homestay experience through our end-to-end property management service, providing thoughtful interior design to attentive hotel-style services. Not only do we offer memorable stays, we utilise our strength in dynamic pricing to deliver superior yields for property investors, landlords with multiple properties, and even individual homeowners.

We are an excited bunch as we’ve come in at #3 on Deloitte’s UK Tech Fast50 2018 and named as one of the 100 European start-ups to watch in 2019! Being recognised among such dynamic peers means the world to us, though we are still keeping our focus firmly on our mission to unlock the potential of every home.

Our Culture

Our culture is important to us. We are a diverse bunch; the pigeons who flock here are curious, creative and determined to go beyond the brief for our hosts, guests and for each other. We aim to create the best environment possible for them to let their talent shine through. 

What will you be doing?

The Rescue Runner team looks after our portfolio of properties. Their mission is to solve property issues promptly so we can deliver a great homestay experience to our guests. This is a fantastic opportunity for someone who likes to be on the field and think creatively about how we can solve various problems. You will: 

  • Spend your shift attending in-stay guest issues such as leaks, missing amenities and broken items
  • Be our eyes and ears in the field, reporting back on guests concerns
  • Work on a mix of operations and guest experience work, helping us to coordinate our growing number of London guests
  • Be responsive at any time in your shift to react to a changing schedule
  • Help facilitate emergency logistics during your shift, for example delivering keys
  • Use your problem-solving skills performing minor maintenance and diagnostics
  • Recognise and recommend the most cost-effective solutions to guest issues
  • Be out and about in London visiting many areas (zones 1-3)
  • Work a mix of day shifts and evening shifts as well as weekends

What can you bring?

  • A keen interest in an active and exciting, frontline role within a fast-paced startup
  • Practical experience, whether as a handyman or general helper
  • Great communication skills to convey information concisely back to the team and converse with guests, drivers, and everyone in between
  • Experience of shift work
  • Ability to both work within set guidelines as well as think on your feet

Pigeon Perks

  • A fast-growing Series B-stage company full of bright, engaged pigeons who’ll keep you on your toes everyday!
  • Investors that believes in our mission!
  • No mega-corp fluff: we focus on results, not face-time
  • Competitive salary 
  • Bonus entitlement
  • Annual Hostmaker home travel allowance (we’re now in 11 cities across Europe and Asia so your next holiday is sorted!)
  • Generous holiday allowance
  • Cycle to work scheme
  • Quarterly global tech team meet ups at Hostmaker HQ - expect hackathons and game nights!
  • An incredibly talented team who can teach you anything from baking the perfect cake to learning javascript frameworks!